Help Centre
Help Centre
Find quick answers by topic. Can’t find what you need? Our support team is one message away.
Topics
Account
How do I create an account?
Go to Register, enter your Philippine mobile number and the SMS code, then your name, date of birth, email, address and a password. After that you complete identity verification.
I forgot my password. What should I do?
Use the password reset option on the login screen if it is shown. If not, write to support@casinoplusevent.com from the email address on your account and include your registered mobile number. Never send your password to anyone, including support.
Can I change my mobile number or email?
Contact support with your account ID. For security, changes to your mobile number or email may require you to confirm your identity again.
How do I close my account?
Email support@casinoplusevent.com and ask for your account to be closed. If you are closing it because of gambling concerns, also consider PAGCOR self-exclusion.
Verification
Why do I have to verify my identity?
PAGCOR rules require every player to be identified, to be 21 or over and not a restricted person. Verification also protects your account and your money.
Which IDs are accepted?
One valid, unexpired government-issued photo ID, such as a passport, National ID, SSS/UMID, driver’s license, voter’s ID, Senior Citizen ID, PhilHealth ID, postal ID or TIN ID. See Valid identification.
How soon must I complete eKYC?
Casino Plus Terms ask you to complete eKYC within three (3) days from registration or before your first withdrawal. Without complete eKYC, withdrawals are not released.
Who cannot open an account?
People under 21, students, public officials, AFP and PNP members, PAGCOR officials and employees, GEL holders, persons listed in the NDRP and others. See the full list.
Games
Where can I learn the rules?
The Game Guide covers every category. Inside each game, the information (i) or paytable button shows that game’s exact rules and payouts.
A game froze during a round. What happens?
Live rounds continue at the table and slot results are decided when you press spin, so the outcome is recorded even if your screen froze. Check Game History. If something looks wrong, contact support with the game name and the time.
How do I read the Color Game rules?
Everything is on the Color Games page: the board, the bets, the payouts and an example round.
Wallet
Where do I see my balance?
Log in and open My Account → Wallet. Your balance is in Philippine pesos and is shared by all games.
Where is my transaction history?
In My Account → Transactions. Each deposit and withdrawal is listed with its date, amount, method and status.
Which payment methods are available?
See the current list on Wallet & Payments.
Deposit
How do I deposit?
Log in, open Deposit, pick a listed method, enter the amount and confirm the payment in your payment app or bank.
Is there a minimum deposit?
The minimum first deposit is ₱500, in line with PAGCOR’s regulatory framework. Any other limits are shown in the cashier.
My deposit hasn’t appeared.
Check Transaction History first. If it isn’t there, contact support with the date, amount, method and the reference number from your payment app or bank.
Withdrawal
How do I withdraw?
Complete eKYC, then open Withdrawal, choose a listed method and enter the amount. Use a payment account in your own name.
How long does a withdrawal take?
It depends on the method and on verification. Casino Plus Terms state that online banking withdrawals may take up to five (5) business days. Follow the status in Transaction History.
Why was my withdrawal held?
The most common reason is incomplete verification. Check Verification for any action needed, or contact support.
Responsible Gaming
How do I set a deposit limit or take a break?
Open My Account → Responsible Gaming, or email support@casinoplusevent.com and ask us to apply it.
How do I self-exclude?
Apply to PAGCOR with the Self-Exclusion Application Form. Periods are 6 months, 1 year or 5 years. Details are on our Responsible Gaming page.
Who can I talk to?
The National Problem Gambling Helpline is available 24/7 at (02) 8248-9568.
Technical Support
Which devices can I use?
casinoplusevent.com works in current mobile and desktop browsers. Live games stream video, so a stable connection matters.
The page or game won’t load.
Refresh the page, check your connection, and update your browser. Clearing the browser cache often helps. If the problem continues, tell support your device, browser and what you see.
Is there a mobile app?
You can play in your phone’s browser. If an app becomes available for this site, the download link will appear in the footer.
Still need help?
Talk to the support team
Send us a message with your account ID and as much detail as you can. For complaints, our escalation procedure is on the contact page.