Privacy Policy

1. Who we are

casinoplusevent.com is a website of Casino Plus. The Casino Plus platform is operated by Stotsenberg Leisure Park and Hotel Corporation, doing business as Casino Plus, which decides how and why your personal data is processed. For any privacy matter, write to privacy@casinoplusevent.com.

2. Data we collect

Category	Examples
Registration	Mobile number, first and last name, date of birth, email address, home address, password (stored in protected form)
Verification	Image of your government-issued ID, selfie and liveness check, place of birth, nature of work, source of funds
Account and payments	Account ID, balance, deposits, withdrawals, payment method details, transaction references
Gameplay	Games played, bets, results and times
Responsible gaming	Limits, breaks, exclusion status, restricted-person checks
Communications	Messages you send us, including name, mobile, email, account ID, subject and message from the contact form
Technical	IP address, browser and device type, pages requested and times, recorded in server logs; cookies described in our Cookie Policy

3. How we use it

to open, run and secure your account and log you in;
to confirm your identity and age and check that you are not a restricted or excluded person, including against PAGCOR’s National Database of Restricted Persons;
to process deposits and withdrawals and keep your transaction history;
to run games, settle bets and resolve disputes;
to meet our legal duties, including PAGCOR regulations and anti-money-laundering laws;
to prevent and investigate fraud and misuse;
to apply responsible gaming controls you ask for and those required by law;
to answer your questions and complaints.

We do not sell your personal data.

4. Legal basis

We process personal data because it is needed to provide the Service under our Terms and Conditions, because the law requires it (for example, identity verification and record-keeping), because of our legitimate interests in keeping the Service safe, or — where the law requires — with your consent, which you may withdraw at any time.

PAGCOR and other government authorities, when required by law or regulation;
identity verification providers that help us carry out eKYC;
payment providers and banks that process your deposits and withdrawals;
game providers, to the extent needed to run the games you play;
IT, hosting and support service providers acting on our instructions;
professional advisers, such as lawyers and auditors, where needed.

Anyone who processes personal data for us must protect it and use it only for the purpose we set.

6. How long we keep it

We keep personal data while your account is open and afterwards for as long as the law requires — for example, to meet regulatory and anti-money-laundering record-keeping duties — or as needed to establish or defend legal claims. After that it is deleted or anonymised.

7. Security

We use organisational, physical and technical measures to protect personal data, such as encrypted connections, access controls and limited staff access. No system is completely secure, so please keep your password and one-time codes private and tell us at once if you suspect misuse.

8. Your rights

Under the Data Privacy Act you have the right to:

be informed about how your data is processed;
access your personal data;
object to processing, where the law allows;
have inaccurate data corrected;
have data erased or blocked, where the law allows;
data portability;
claim damages for harm caused by unlawful processing;
file a complaint with the National Privacy Commission.

To use a right, email privacy@casinoplusevent.com from the address on your account. We may need to confirm your identity first. Some requests may be limited where the law requires us to keep data.

9. Cookies

This website uses a small number of cookies needed for it to work. Details are in our Cookie Policy.

10. Persons under 21

The Service is only for adults aged 21 and over. We do not knowingly collect personal data from anyone under 21; if we learn that we have, we close the account and handle the data as the law requires.

11. Changes to this policy

We may update this policy. The date at the top shows the current version.

12. Contact and complaints

Privacy questions and requests: privacy@casinoplusevent.com. If you are not satisfied with our answer, you may contact the National Privacy Commission at privacy.gov.ph.