Responsible Gaming
Responsible Gaming
Gaming should be entertainment you can afford, never a way to make money or escape problems. These are the rules and tools that protect players and their families — and where to get help, day or night.
21+
Only for adults aged 21 and over
Casino Plus accounts are opened only for adults aged 21 or older. Age is checked against a valid government ID during verification, and accounts of anyone under 21 are refused or closed. Students of any school, college or university in the Philippines may not play either.
If you share a phone or computer with young people, log out after every session and do not save your password in the browser.
PAGCOR self-exclusion
Self-Exclusion
For players who feel they are developing a problem with gambling. You ask PAGCOR to bar you from gaming for a fixed period.
Periods
6 months, 1 year or 5 years. The first six months cannot be cancelled. The exclusion lifts automatically when the period ends.
What to prepare
- Self-Exclusion Application Form (RG Form 2)
- Photocopy of a government-issued photo ID
- Two 2×2 colour photos
- A selfie or a video call if you do not apply in person
Where to send it
Email the form and attachments to ResponsibleGaming@pagcor.ph, or use the drop box at MET Live Building, Central Business Park 1-A, Macapagal Blvd. cor. EDSA Extension, Pasay City.
Self-Exclusion Form (PAGCOR, PDF) PAGCOR exclusion page
An exclusion applies across all sites licensed and operated by PAGCOR, not only Casino Plus. While it is in force you may not open or use a Casino Plus account. Requirements can change — PAGCOR’s own page is the reference.
PAGCOR family exclusion
Family Exclusion
When a family member’s gambling is causing harm, a close relative can ask PAGCOR to exclude them.
Who can apply
A spouse, a child aged at least 18, or a parent of the person to be excluded.
Periods
6 months, 1 year or 3 years. A family exclusion is enforced irrevocably for the period chosen.
What to prepare
- Family Exclusion Application Form (RG Form 3)
- IDs and photos as listed on the form
- Birth certificate (parent or child) or marriage contract (spouse)
Family Exclusion Form (PAGCOR, PDF) Send it to ResponsibleGaming@pagcor.ph or use the PAGCOR drop box.
NDRP
National Database of Restricted Persons
PAGCOR records self-excluded and family-excluded persons in the National Database of Restricted Persons (NDRP). Anyone listed may not register or play at Casino Plus, and our eligibility check at registration screens for it.
Other groups are also barred by PAGCOR rules — including public officials, AFP and PNP members, PAGCOR officials and employees and GEL holders. See the full list on Account & KYC.
- Exclusions are applied across PAGCOR-licensed sites.
- Listed persons cannot open or keep an account.
- Questions about a listing go to PAGCOR at ResponsibleGaming@pagcor.ph.
PAGCOR assistance
Help from outside Casino Plus
You don’t need an account — or our permission — to get help.
National Problem Gambling Helpline
Available 24/7 at (02) 8248-9568. PAGCOR launched the helpline in partnership with the Seagulls Flock Organization Inc. Talk to someone about your own gambling or a family member’s.
PAGCOR Responsible Gaming
Email ResponsibleGaming@pagcor.ph for self-exclusion, family exclusion and responsible gaming questions. Other PAGCOR contacts are on its official contact page.
Account controls
Tools in your account
Set these in My Account → Responsible Gaming, or email support@casinoplusevent.com and ask us to apply them.
Deposit limit
Cap how much you can deposit per day, week or month.
Session reminder
Get a reminder after a set amount of playing time.
Take a break
Pause your account for a short cooling-off period.
Close or exclude
Close your account, or apply to PAGCOR for self-exclusion.
Self-check
Warning signs to watch for
If you answer “yes” to any of these, it is time to pause and talk to someone.
- Do you spend more money or time on gaming than you planned?
- Do you play to win back money you have lost?
- Have you borrowed money or sold things to keep playing?
- Do you hide your gaming from family or friends?
- Do you feel restless or irritable when you try to stop?
- Is gaming affecting your work, studies, sleep or relationships?
Habits that help
- Set a budget before you play and treat it as spent.
- Decide when you will stop — and stop then, win or lose.
- Never play with money meant for bills, food or rent.
- Don’t play when you are upset, tired or have been drinking.
- Balance gaming with other things you enjoy.