Account & KYC verification

Registration

Registration asks for your Philippine mobile number, the one-time code sent to it, your first and last name, date of birth, email address, home address and a password. Enter your name and date of birth exactly as they appear on your ID — the details are compared during KYC.

Each person may hold only one account. Start registration.

Mobile verification

We send a one-time code by SMS to the number you entered. Typing it in proves that the number is yours and active. Your mobile number is also how you log in, so use a number you keep.

KYC (know your customer)

KYC confirms that you are who you say you are. The electronic KYC (eKYC) check asks you to:

• choose your ID type and capture the front of the ID;
• take a selfie that includes a liveness check;
• add a few details such as your place of birth, nature of work and source of funds.

Valid identification

You need one valid, unexpired government-issued photo ID. Examples listed in the Casino Plus Terms include:

The verification screen shows which ID types it accepts. Make sure the photo is sharp, uncovered and shows all four corners.

21+

Gaming is open only to adults aged 21 and over. Your date of birth is checked against your ID, and accounts of anyone under 21 are refused or closed.

Restricted persons

Under PAGCOR rules and the Casino Plus Terms, the following may not register or play:

• Public officials — elective and appointive officials and employees, permanent or temporary, career or non-career, paid or unpaid
• Members of the Armed Forces of the Philippines (Army, Navy and Air Force) and of the Philippine National Police (AFP/PNP)
• Persons under 21 years of age, and students of any school, college or university in the Philippines
• PAGCOR officials and employees
• Gaming site operators and their employees
• Holders of a Gaming Employment License (GEL)
• Persons listed in the National Database of Restricted Persons (NDRP)
• Banned individuals and unregistered players
• The spouse, common-law partner, children and parents of public officials, AFP/PNP members and PAGCOR officials and employees
• Persons registered as self-excluded, or diagnosed with a compulsive gambling disorder
• Any other person barred by current PAGCOR rules

During registration you confirm that none of these apply to you. If one applies later — for example, you take up a government post — stop playing and contact support to close your account.

NDRP — National Database of Restricted Persons

PAGCOR keeps the National Database of Restricted Persons. It includes people who asked to be excluded (self-exclusion) and people excluded at the request of their family (family exclusion). Exclusions apply across all sites licensed and operated by PAGCOR. A person listed in the NDRP cannot open or use a Casino Plus account. Learn how exclusion works on our Responsible Gaming page.

Account verification

In My Account → Verification your account shows one of these statuses:

Not started

You have registered but not yet submitted your ID.

Pending

Your documents are being checked.

Action needed

Something was unclear or missing — follow the instructions shown.

Verified

Checks are complete and withdrawals can be requested.