Contact & Complaints
Contact & Complaints
Questions, problems or a complaint — tell us what happened and we will look into it. Include your account ID so we can find your account quickly.
Send us a message
Complaints
Complaint and escalation procedure
If something went wrong, this is how we handle it — and where to go if you are still not satisfied.
- 1
Tell us what happened
Use the form above with the subject “Complaint”, or email support@casinoplusevent.com. Include your account ID, the date and time, the game or transaction and any screenshots or payment references.
- 2
Get your reference number
The form shows a reference number as soon as your message is sent. Quote it in every follow-up so your case stays in one thread.
- 3
Review by our support team
We check the game and transaction records for your account and may ask you for more information. We reply by email with our findings.
- 4
Escalate if you disagree
Choose the subject “Complaint escalation” and quote your reference number, explaining why you disagree. Your case is reviewed again by a senior member of the team who did not handle the first answer.
- 5
Contact the regulator
If you are still not satisfied, you can raise the matter with PAGCOR, the regulator of Casino Plus.
Regulator
Contacting PAGCOR
PAGCOR publishes these contacts on its official support page.
Player account issues
For issues with a player account on a gaming platform: cmed.cfms2@pagcor.ph
Responsible gaming
Self-exclusion, family exclusion and responsible gaming: ResponsibleGaming@pagcor.ph
General enquiries
info@pagcor.ph · +632 8521-1542 · +632 8522-0299